公共管理实验法运用与反思:以公民满意度为例李文彬,陈晓绚

doi:10.16088/j.issn.1001-6597.2021.05.006

Abstract

Abstract: Recent years have found summaries and reflections on experimental method among academic circles with the increasing application of this method in public management studies, though carried out from a general perspective without an in-depth analysis on a certain research field or topic. The field of citizens' satisfaction is the distribution center for the application of the experimental method, and its “deep description” helps “get a glimpse” of the overall picture of the application of the method in public management. Citizens' satisfaction experiments, the study finds, cover survey experiment, laboratory experiment, field experiment, etc.; the methods mainly include experiment running through pre-test, intervention, and post-test experiment, and factor experiment; the objects are college students, Internet users or citizen samples taken on site. In general, these experiments better show the causal relationship between the influencing factors of satisfaction. However, most fall into investigations and the subjects are mainly students and Internet users, and thus comes out a poor reality. With an aim to improve citizens' satisfaction or the value of experimental research in public management, field experimental research, targeting to major problems, should be carried out in real situations with real objects as much as possible so as to enhance the policy radiation of research conclusions and the theoretical external thrust.

Key words: citizens' satisfaction, experimental method of public management, field experiment, survey experiment, natural experiment, validity

CLC Number:

D035-0

LI Wen-bin, CHEN Xiao-xuan. Application and Reflection on the Experimental Method of Public Management:Taking Citizens' Satisfaction as An Example[J].Journal of Guangxi Teachers Education University (Philosophy and Social Sciences Edition), 2021, 57(5): 79-94.

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Application and Reflection on the Experimental Method of Public Management:Taking Citizens' Satisfaction as An Example

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