Journal of Guangxi Teachers Education University (Philosophy and Social Sciences Edition) ›› 2021, Vol. 57 ›› Issue (5): 45-61.doi: 10.16088/j.issn.1001-6597.2021.05.004
Previous Articles Next Articles
WANG Si-qi, WANG Yong-jie
CLC Number:
| [1] 马亮. 公共管理实验研究何以可能:一项方法学回顾[J]. 甘肃行政学院学报, 2015(4):13-23. [2] 李晓倩. 行为公共管理学实验:基于SSCI期刊(1978—2016)相关文献的分析[J]. 公共行政评论, 2018(1):37-61. [3] 王思琦. 公共管理与政策研究中的实地实验:因果推断与影响评估的视角[J]. 公共行政评论, 2018(1):83-107. [4] Walker R M, James O, Brewer G A. Replication, experiments and knowledge in public management research[J]. Public Management Review, 2017,19:1-14. [5] Ryzin G G V. Expectations, performance, and citizen satisfaction with urban services[J]. Journal of Policy Analysis and Management, 2004, 23(3):433-448. [6] Ryzin G G V.Testing the expectancy disconfirmation model of citizen satisfaction with local government[J]. Journal of Public Administration Research and Theory, 2006, 16(4):599-611. [7] James O. Evaluating the expectations disconfirmation and expectations anchoring approaches to citizen satisfaction with local public services[J]. Journal of Public Administration Research and Theory, 2009, 19(1):107-123. [8] Morgeson F V. Expectations, disconfirmation, and citizen satisfaction with the US federal government: testing and expanding the model[J]. Journal of Public Administration Research and Theory, 2013, 23(2):289-305. [9] Ryzin G G V.An experimental test of the expectancy-disconfirmation theory of citizen satisfaction[J]. Journal of Policy Analysis and Management, 2013, 32(3):597-614. [10] Filtenborg A F, Gaardboe F, Sigsgaard-Rasmussen J. Experimental replication: an experimental test of the expectancy disconfirmation theory of citizen satisfaction[J]. Public Management Review, 2017, 19(9):1235-1250. [11] Grimmelikhuijsen S, Porumbescu G A. Reconsidering the expectancy disconfirmation model. Three experimental replications[J]. Public Management Review, 2017,19(9):1272-1292. [12] 王君,林挺进,吴伟,等. 中国城市公共教育服务满意度调查及分析——基于2010连氏中国城市公共服务质量调查的实证研究[J]. 复旦教育论坛, 2011(4):49-53. [13] 季丹, 郭政, 胡品洁. 公共服务质量第三方评价研究——基于华东地区的试点应用[J]. 中国行政管理, 2016(1):41-44. [14] 王佃利, 宋学增. 公共服务满意度调查实证研究——以济南市市政公用行业的调查为例[J]. 中国行政管理, 2009(6):73-77. [15] Bouckaert G, Van De Walle S. Comparing measures of citizen trust and user satisfaction as indicators of “good governance”: difficulties in linking trust and satisfaction indicators[J]. International Review of Administrative Sciences, 2003, 69(3):329-343. [16] Stipak B. Citizen satisfaction with urban services: potential misuse as a performance indicator[J]. Public Administration Review, 1979, 39(1):46-52. [17] Anderson R E.Consumer dissatisfaction: the effect of disconfirmed expectancy on perceived product performance[J]. Journal of Marketing Research, 1973, 10(1):38-44. [18] Oliver R L. Effect of expectation and disconfirmation on post-exposure product evaluations: an alternative interpretation[J]. Journal of Applied Psychology, 1977, 62(4):480-486. [19] 张跃先,马钦海,刘汝萍. 期望不一致、顾客情绪和顾客满意的关系研究述评[J]. 管理评论, 2010(4):56-63. [20] Poister T H, Thomas J C. The effect of expectations and expectancy confirmation/disconfirmation on motorists'satisfaction with state highways[J]. Journal of Public Administration Research and Theory, 2011, 21(4):601-617. [21] 张光,庄玉乙. 公民期望与政府职能的改进——基于一项对大学生财政支出认知态度的调查研究[J]. 公共管理学报,2012(3):11-18. [22] 邹德强, 赵平. 期望不一致对满意影响的函数形式:展望理论的预测[J]. 南开管理评论, 2008(6):79-85. [23] Anderson C J, Norris P. Critical citizens: global support for democratic governance[J]. The American Political Science Review, 2000, 94(3):748. [24] Roch C H, Poister T H. Citizens, accountability, and service satisfaction :the influence of expectations[J]. Urban Affairs Review, 2006, 41(3):292-308. [25] James O.Managing citizens' expectations of public service performance: evidence from observation and experimentation in local government[J]. Public Administration, 2011, 89(4):1419-1435. [26] James O, Moseley A.Does performance information about public services affect citizens' perceptions, satisfaction, and voice behaviour? Field experiments with absolute and relative performance information[J]. Public Administration, 2014, 92(2):493-511. [27] Petrovsky N, Mok J Y, León-Cázares F. Citizen expectations and satisfaction in a young democracy: a test of the expectancy-disconfirmation model[J]. Public Administration Review, 2017, 77(3):395-407. [28] Gerber A S, Green D P. Field experiments: design, analysis, and interpretation[M]. New York: W.W. Norton, 2012. [29] Boulding W, Kalra A, Staelin R,et al. A dynamic process model of service quality: from expectations to behavioral intentions[J]. Journal of Marketing Research, 1993, 30(1):7-27. [30] Van De Walle S. Explaining citizen satisfaction and dissatisfaction with public services[M]// The Palgrave handbook of public administration and management in Europe. Palgrave Macmillan, 2018. [31] Charbonneau Étienne, Van Ryzin G G. Benchmarks and citizen judgments of local government performance: findings from a survey experiment[J]. Public Management Review, 2015, 17(2):288-304. [32] James O, Jilke S, Van Ryzin G. Experiments in public management research: challenges and contributions[M]. Cambridge University Press, 2017. [33] Morgeson F V, Petrescu C.Do they all perform alike? An examination of perceived performance, citizen satisfaction and trust with US federal agencies[J]. International Review of Administrative Sciences, 2011, 77(3):451-479. [34] Ryzin G G V, Muzzio D, Immerwahr S, et al. Drivers and consequences of citizen satisfaction: an application of the American customer satisfaction index model to New York City[J]. Public Administration Review, 2004, 64(3):331-341. |
| [1] | LI Wen-bin, CHEN Xiao-xuan. Application and Reflection on the Experimental Method of Public Management:Taking Citizens' Satisfaction as An Example [J]. Journal of Guangxi Teachers Education University (Philosophy and Social Sciences Edition), 2021, 57(5): 79-94. |
|