Abstract: Why do urban communities with the same physical resilience and similar public resources have significant differences in policy implementation and social governance effectiveness in responding to emergencies? According to the study, urban resilience is not only the physical resilience of infrastructure and ecology, but also the political and social governance resilience under the integration of government. Street bureaucrats are the resilient governance link between local governments and the public as their ability to connect, serve, organize and mobilize the people determines the resilience of the city to cope with emergencies. The working attribute of facing and serving the masses brings advantages for them to explore and organize social emergency resources and positively strengthen the resilience of social governance. However, there have been the problems in primary-level mass work like the minority, formalization, outsourcing, greatly reducing the opportunity and ability of primary-level workers to contact and serve the masses. The hierarchical, technical and professional nature of urban primary-level governance has promoted the transformation of public services into products without temperature, weakening step by step the political connections between individuals and the state, and posing a risk that street bureaucrats become detached from society. The government, therefore, should pay attention to the mass work capacity building of street bureaucrats, leverage the advantages of the spatiotemporal dispersion of mass work, strengthen the resilience of urban governance, and rely on the people to defend their cities.

Key words: street bureaucrats, mass work, risk society, resilient cities, people's city