虚拟流水线管理者:屏幕官僚在管理信息系统中的角色重构

doi:10.16088/j.issn.1001-6597.2025.05.010

广西师范大学学报（哲学社会科学版） ›› 2025, Vol. 61 ›› Issue (5): 90-104.doi: 10.16088/j.issn.1001-6597.2025.05.010

虚拟流水线管理者:屏幕官僚在管理信息系统中的角色重构

张雪帆¹, 颜海娜², 王露寒³

1.中山大学政治与公共事务管理学院,广东广州 510000;
2.华南师范大学政治与公共管理学院,广东广州 510000;
3.武汉大学政治与公共管理学院,湖北武汉 430000

收稿日期:2024-03-28 出版日期:2025-09-05 发布日期:2025-09-18
通讯作者: 颜海娜,华南师范大学政治与公共管理学院教授,研究方向:数字治理、环境治理。
作者简介:张雪帆,中山大学政治与公共事务管理学院副教授、中国公共管理研究中心研究员,研究方向:公共行政理论、数字治理;王露寒,武汉大学政治与公共管理学院硕士研究生,研究方向:基层治理、环境治理。
基金资助:
国家社科基金一般项目“基于数据赋能的重大突发公共卫生事件基层协同防控机制创新研究”(20BGL217);教育部人文社会科学重点研究基地重大项目“共同富裕背景下的城市治理现代化与城乡融合发展研究”(22JJD630023)

Virtual Pipeline Manager: Reconstructing the Role of Screen Bureaucrats in Management Information Systems

ZHANG Xue-fan¹, YAN Hai-na², WANG Lu-han³

1. School of Government, Sun Yat-sen University, Guangzhou 510000, China;
2. School of Politics and Public Administration, South China Normal University, Guangzhou 510000, China;
3. School of Politics and Public Administration, Wuhan University,Wuhan 430000, China

Received:2024-03-28 Online:2025-09-05 Published:2025-09-18

摘要/Abstract

摘要： 屏幕官僚长期以来被用于与街头官僚对比,而较少被独立总结其自身的运作逻辑特征。这导致现有研究对于屏幕官僚的总结仍更多聚焦于决策、执行等视阈之下。尤其是在管理信息系统功能个性化、多元化后,更多行政业务采用屏幕化方式完成。屏幕官僚传统的虚拟流水线管理者的角色功能被其他角色掩盖,使其概念意涵模糊。回归屏幕官僚内部的叙事特性,研究发现屏幕官僚虽仍在行政系统之中,却已经扮演与传统官僚不一样的角色:一是在系统内扮演“既非组织理性也非个人行为”的个性化角色;二是在多源信息中扮演“既非传统官僚也非街头能人”的能动角色;三是在论辩仲裁中扮演“既非命令服从也非自由裁量”的协调角色。

关键词: 屏幕官僚, 管理信息系统, 角色重构, 街头官僚

Abstract: Screen bureaucrats have long been studied in contrast to street-level bureaucrats, yet their intrinsic operational logic has rarely been examined independently. As a result, available research on screen bureaucrats remains largely confined to perspectives such as decision-making and implementation. With the increasing personalization and diversification of management information systems (MIS), more administrative tasks are now being completed through screen-based interactions. Consequently, the traditional role of screen bureaucrats as virtual pipeline managers has been overshadowed by other functions, leading to conceptual ambiguity. By revisiting the narrative characteristics inherent to screen bureaucrats, this study reveals that, while they remain embedded within administrative systems, they now assume roles distinct from traditional bureaucrats: a personalized role with neither purely organizational rationality nor individual behavior within the system; an active role playing neither as traditional bureaucrat nor as street-level entrepreneur in multi-source information contexts; a mediating role subject to neither command-and-obedience nor discretionary judgment in discursive arbitration.

Key words: screen bureaucrats, management information system, role reconstruction, street-level bureaucrats

中图分类号: D630

张雪帆, 颜海娜, 王露寒. 虚拟流水线管理者:屏幕官僚在管理信息系统中的角色重构[J]. 广西师范大学学报（哲学社会科学版）, 2025, 61(5): 90-104.

ZHANG Xue-fan, YAN Hai-na, WANG Lu-han. Virtual Pipeline Manager: Reconstructing the Role of Screen Bureaucrats in Management Information Systems[J]. Journal of Guangxi Teachers Education University (Philosophy and Social Sciences Edition), 2025, 61(5): 90-104.

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虚拟流水线管理者:屏幕官僚在管理信息系统中的角色重构

Virtual Pipeline Manager: Reconstructing the Role of Screen Bureaucrats in Management Information Systems

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